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FAQs

WHAT IS YOUR RETURN POLICY?

Please refer to our return & exchange policy.

 

CAN I WASH MY WATCHBAND?

Leather Straps – We recommend you not to wash the leather wristband. The leather could be possibly dried or badly damaged by water. Instead, a local watchmaker or watch retailer may provide professional cleaning services for your watches.

Mesh Straps - After removing the watch face from the wristband, gently scrub the mesh strap with a mix of water and just a little bit of detergent with a toothbrush or similar tool to get in-between the spaces of your band.

Link Straps - The best way to clean the stainless-steel link watch is to usa a soft brush. Make sure that the brush is clean enough since the material is sensitive.

 

WHAT TYPE OF MOVEMENT IS USED?

Most Lola Rose timepieces use a Japanese Quartz Movement. Please refer to the product details page for further information.

 

IS MY WATCH WATERPROOF?

The water-resistance of a Lola Rose timepiece is 3ATM, which means it is rain/splash resistant but should not be exposed directly to water.

We recommend to take off your watch before showering, bathing, swimming, or engaging in any activity that may involve prolonged exposure to water.

Kindly note that water damage is not covered in our 24-month warranty.


I NEED TO CHANGE MY ORDER INFORMATION. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately at support@lolaroseglobal.com. Once our warehouse has processed your order, we will be unable to make any changes.

 

WHAT TYPE OF LEATHER IS USED?

"Our leather straps are made of genuine cow-hide leather."

WHAT IS YOUR CONTACT INFORMATION?

lolaroseglobal.com Customer Service

Email: support@lolaroseglobal.com

 

HOW DO I CANCEL MY ORDER?

If you need to cancel your order, please contact Customer Service immediately so that the order can be cancelled before it has shipped.