Yes. Lola Rose offers worldwide shipping to many countries and regions. Available delivery destinations and shipping options are displayed at checkout.

Please note that delivery times may vary based on your location. For more information, kindly refer to our shipping policy.

Once shipped, you will receive a shipping confirmation email with your tracking number. You can use this number to track your delivery online.

If you haven't received the email, please log in to our website with the email address used to place your order—your tracking number will be available in your account.

Please inspect your order as soon as you receive it. If your item arrives damaged or you receive an incorrect product, please contact our Customer Care team within 48 hours of receiving the package at support@lolaroseglobal.com.

Please provide your order number and photos of the product and packaging so that we can assist you.

Your order can be canceled before it has been shipped, so please contact Customer Service (support@lolaroseglobal.com) as soon as possible.

If you need to change your order, please contact our Customer Care team at support@lolaroseglobal.com as soon as possible. We can only make changes before your order has been processed and shipped.

For questions about products, orders, delivery, returns or after-sales service, please contact us at support@lolaroseglobal.com.

Answer

Most Lola Rose watches use Japanese quartz movements. Please refer to the individual product page for the specific movement information of each watch.

Lola Rose watches are water resistant up to 3ATM. This means they can withstand light splashes and rain, but they should not be submerged in water.

We recommend removing your watch before swimming, bathing, showering or taking part in activities involving prolonged exposure to water.

To keep your watch looking its best, avoid prolonged exposure to water, cosmetics, perfumes, chemicals and excessive moisture. Store your watch in a dry place when not in use and avoid impacts or activities that may damage the watch.

Care instructions depend on the type of strap.

For leather straps, avoid washing the strap with water as this may cause irreversible damage.

For mesh straps, remove the watch from the strap and gently clean the mesh using water and mild soap.

For stainless steel link straps, use a soft, clean brush to gently remove dirt and dust.

We'll include a strap adjustment tool with your watch—so you can resize it easily! For a quick tutorial on how to adjust and change the strap, please check out this article.

Lola Rose jewellery is designed using a variety of materials, including metals, gemstones and decorative elements. Please refer to each individual product page for the specific material and gemstone information.

Gemstone materials vary by product. Please check the individual product description for the specific gemstone and material information.

To keep your jewellery looking its best, avoid prolonged contact with water, perfume, cosmetics, chemicals and household cleaning products.

We recommend removing jewellery before showering, swimming, exercising or sleeping and storing each piece separately in a dry place.

Yes. Natural gemstones can have variations in colour, pattern, texture and inclusions. These natural differences are part of the character of gemstone jewellery and mean that each piece may have its own unique appearance.

Lola Rose watches purchased from the official online store are covered by a 2-year warranty from the date of purchase.

Lola Rose jewellery purchased from the official online store is covered by a 1-year warranty from the date of purchase.

Please contact our Customer Care team at support@lolaroseglobal.com with your order information and details of the issue. We will provide further instructions for the repair process.

After the warranty period, Lola Rose may still be able to provide professional repair services for a reasonable service fee, depending on the product and issue. Please contact Customer Care for further information.

Yes. Selected Lola Rose products can be personalised with engraving, allowing you to add a name, date, word or meaningful message.

If engraving is available for a product, you can select the personalisation option on the product page and enter your preferred engraving text before adding the item to your cart.

No. Personalised and engraved products are made specifically for you and are therefore non-returnable.

The engraving preview is provided for reference. The final engraving may vary slightly from the online preview due to the actual size, surface and material of the product.