Returns & Exchanges
RETURN & EXCHANGE POLICY
Kindly observe that we do not offer a direct exchange service. We highly recommend you to return and make another purchase instead.
Lola Rose handles returns on a case-by-case basis with the ultimate objective of making our customers happy, stands behind our goods and services, and wants customers to be satisfied with them! If you are unsatisfied with your purchase and would like to return, you are most welcome to send back your purchase within 14 days of the item's delivery. The shipping fees and the returned products' related costs shall be responsible by customers except for faulty items on arrival. Products will be refunded within 5 business days after we examined your returned product(s) with product defects.
The products must be unused and in original condition – i.e., in original packaging with all labels and protective stickers intact. The full refund will be issued to the original account of your payment. Please note that the whole return process may take up to 4 weeks during the COVID-19 condition. Returns that do not meet our policy will not be accepted and sent back to the customer.
*Please note any redeemable gift with purchase items must be included when returning an order for a full refund. And please ensure you keep the receipt of the returned item with the tracking number on.
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