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Privacy policy

This page sets out the Lola Rose Website (the “Website”) Terms & Conditions (“T&C’s”). These T&C’s apply to the use and access of the Website and for any orders made from the Website. By accessing this Website and/or placing an order you agree to be bound by these T&C’s.

  1. INFORMATION ABOUT Lola Rose
  2. GLOSSARY
  3. REGISTRATION AND DATA PROTECTION
  4. INTELLECTUAL PROPERTY
  5. PURCHASING FROM THE WEBSITE
  6. GIFT VOUCHERS
  7. PROMOTIONS
  8. SALE – PRICE MATCH
  9. COMPETITIONS


INFORMATION ABOUT Lola Rose

Lola Rose is a fashion watch and accessory brand that has fun and affordability as its cornerstones. Founded in London by an English notable designer Nikki Gewirtz MBE* in 2000, Lola Rose has grown into a distinguished and renowned brand.  Lola Rose innovatively integrates colourful gemstones in its product design to create unique, retro British watches and accessories.

Following its brand philosophy to ‘colour up your life every day, Lola Rose inspires women all over the world to shine with a confident life attitude and to live colourful lives. 


GLOSSARY

To make our T&C’s easier to read, we have defined some points below. This section explains what these defined terms mean:

“Cookies” means small text files which our website places on your computer’s hard drive to store information about your shopping session and to identify your computer;

“Product” means a Lola Rose product displayed for sale on the website;

“Product Description” means the part of the website, which set out certain features, and characteristics of the Product. It is important to understand that in relation to semi-precious stones that they are a natural product and therefore all items are not necessarily identical to the images shown on the website;

“Personal Information” means the details provided by you on registration;

“Privacy Policy” means the policy around the use of your data on or connected to our website;

“Users” means you the users of the website;

“We/us” means Lola Rose Global.


REGISTRATION AND DATA PROTECTION

Any Personal Information you provide when you register as a customer on our website must be true and accurate. You agree not to impersonate any other person or to use a false name. If you wish to purchase products on our website you must provide us with the correct information required and specified by us. By placing an order with us, you agree and understand that we may store and process your personal data. We fully respect the privacy of our customers who access and use our website. For details on the manner in which we use Cookies, the type of information we collect and how we use your information please see our Privacy Policy.


INTELLECTUAL PROPERTY

Lola Rose takes care in the innovative design and manufacture of all products. We take the protection of our intellectual property very seriously.

The “Lola Rose” trademark and all other trademarks, and brand and other names, and photographs, logos, designs, copyrights and patents (“Intellectual Property”), used by us, whether registered or not, remain the exclusive property of Lola Rose Global. Any reproduction, whether complete or partial, modification or use of the Intellectual Property, for whatever reason and in whatever medium, without our written, express and prior agreement is strictly prohibited.


PURCHASING FROM THE WEBSITE

Making an order

When you send an order to us through the website for any of our products, your order represents an offer to us to purchase those products selected. We shall not be obliged to accept your order. If we do, your order may be accepted by us when:

your credit or debit card is debited or another payment method is cleared, and an email is correctly sent by us confirming the order and stating that we have accepted the order to the e-mail address you supplied to us with the order (please note that it is your responsibility to verify that your e-mail mailbox is in proper working order and is able to receive incoming communications).

Prices, Payment and Availability

All prices and charges on the website are shown in US Dollar sterling, include VAT and are subject to change. They do not include any delivery charges. These will be shown separately (where applicable) during the order process. Prices may change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation. The website contains a large number of products and it is possible that, despite our attention to detail, some of the products listed on the website may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation if the pricing error is obvious and could have reasonably been recognised by you as a pricing mistake.


Delivery

Delivery will be made to the address provided by you.  


Returns

Customers have 14 calendar days from the date they receive their product to return the product for any reason. For returns please contact us via email: support@lolaroseglobal.com. The buyer is responsible for paying return shipping costs. Please check the shipping rates with your local postal carrier.

Should the product have quality problems or defects, please pay for return shipping and Lola Rose will refund the shipping costs to your chosen payment method within five working days after receiving and verifying your return.

If the product return exceeds the aforementioned 14-day period, unless the law clearly stipulates otherwise, the return regulations under the rules and terms of this event will not apply. The aforementioned 14-day period starts from the day after the receipt of the goods.

We always stand from the customer's point of view and make efforts to reduce your return costs and prevent losses for our customers.

Return Conditions

  1. For a product to be returned it must be purchased from Lola Rose’s official website. Products purchased from Lola Rose third parties are not eligible for returns under this policy. Return terms of service do not apply to customized products or other products that are not suitable for return according to the nature of the product and confirmed by the customer at the time of purchase.
  2. The returned product must maintain the original new unused state, quality, and function of the watch when it was received, and not affect the secondary sale of the product. Please attach all original product tags, accessories, instructions, any accompanying gifts and any other bundled gift box packaging.
  3. When sending the return package, please be sure to use the original packaging. Lola Rose is not responsible for any damage or loss of goods caused by the shipping process.

*The Lola Rose brand reserves the right to change the merchandise return and repair agreement at any time. In case of any objections, Lola Rose reserves the right of final interpretation.

 

GIFT VOUCHERS

Gift vouchers can be redeemed for Lola Rose purchases directly from our official website using the unique voucher code provided to you. It cannot be used in 3rd party outlets. The voucher is valid for 12 months from the date of purchase, so you have plenty of time to redeem it. You can use the voucher in part payment for products of a higher value. Vouchers are not redeemable against shipping charges and are excluded from the free shipping promotion. Vouchers cannot be returned or refunded, except in accordance with your legal rights. Unused balance cannot be converted back into cash.

PROMOTIONS & DISCOUNTS

Please sign up for our newsletter for information on upcoming promotions.

Discount voucher codes cannot be used during sale periods. These are valid on full-priced items only.

Exclusions will apply to any Black Friday, seasonal Sale, or promotional period.

 

SALE – PRICE MATCH

Lola Rose cannot agree to price match items that have subsequently gone down in price after the purchase was made online. When purchasing an item in the sale, there is always the possibility it could be subject to further markdowns and we are unable to refund the price difference.

 

COMPETITIONS

Please sign up for our newsletter to hear about any future competitions. Competitions are subject to individual Terms and Conditions which will be outlined within the email or social media post in which they are hosted.

LOLA ROSE (HK) LIMITED